Terms and conditions

IMPORTANT TERMS & CONDITIONS

WORKING HOURS
Monday to Friday – 10 am-6:00 pm.

We are closed on all Saturdays & Sundays and government/festival holidays, as per the Govt of Kerala.
The prices mentioned in the website are inclusive of all taxes, including GST.
We accept all visa / mastercards/rupay/ debit / credit cards, UPI payments, Net-banking, Online transfer to our account. For online direct transfer to account, account details will be furnished to the concerned as and when requested
While making online payments there could be technical issues with regard to completion of the payment due to link/ connectivity issues, which may not be due to our website. Force Majeure clause will apply and we do not undertake any responsibility for such failures of payment. However we will try and taking it up with the Payment Gateway for assistance in resolving the issue in the best interest of our customer. Any disputes with regard to the payment of the card has to be taken up with the customer’s Bank only and we will provide all necessary assistance to the customer. Please note that Snana Naturals is not responsible for any payment failure as the payment happens in the respective bank sites which are secured and no other party has an access or information to them.
The periodical Sale announced will be put up in the site has complete rights to announce such dates / alter such dates / prematurely end the sale and the decision the brand. Any decision taken by the brand will be final.
One or more offers cannot be combined and only one coupon code can be applied at any point of sale. In case if there is any issues due to systems failure etc, the decision of the brand will be final.
We normally take 5 to 7 business days to ship the products ordered. This could extend due to various reasons beyond our control and/or during SALE OFFER.
Any instructions regarding the delivery of the shipment at the delivery location has to be made to the Logistic partners directly by the customer through their online portal or through their respective Customer care centers. We will not be able to customize the requirements of delivery schedule as the Logistics Partners (courier companies) have their own system and processes of delivery, on which Snana Naturals does not have any control.
Once an order is shipped, an order cannot be cancelled.
Modification of Orders – An order cannot be modified once it is placed.
NO RETURNS / NO EXCHANGE POLICY : All the products are sold under the strict policy of No returns – No Exchange for any reason whatsoever. Customers are requested to use their due diligence in selecting the appropriate products which in their opinion is best suited to them. We will not be able to accept any returns / exchange based on perception or they do not like the product or for any other reason. Hence customers are requested to take an informed decision before buying the products.
Natural products are different from the usual routine regiment products and hence customers are requested to make a due review of the products and then take an informed decision.
Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use and consult a qualified medical practitioner. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
Please do consult a qualified medical practitioner for the most appropriate products that may suit your skin.
If any customer has a pre-existing condition or known allergy etc, please use the products only in consultation/supervision of a qualified medial practitioner. Snana Naturals will not be responsible for any deviation from this process.
Please be informed that we do not entertain any claim for refund for the value of the products on the ground that it is not suiting or creating an allergy. Customers are requested to check well before the purchase as these are not refundable.
The essence of online business is what you see, is what you get. Normally we send only the same visible products. However sometimes due to variance in light or location or due to climatic conditions, the colors might vary. However the quality of the product will remain the same.
Snana Naturals will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, some times there could be a lag because of which you can get an updated/ higher version product even before it is updated in the site.
All queries are generally replied within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done.
All Social Media activities will have a delayed response during weekends / holidays
Privacy: we never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art ssl (secure socket layers) technology.
Animal testing: some of our products alone are vegan (see ingredient lists to verify) and none are tested on animals.

Our details

This website is owned and operated by Snana Naturals
Snana Naturals is a brand of Sudharmaja Private Limited India
Our principal place of business is at Cherthala, Kerala
You can contact us by writing to info@snananaturals.com ( Timings: Mon – Fri – 10am – 6pm )