FAQ
SHOPPING INFORMATION
We do have a shop in shop store at Grand mall. You can purchase our products at Anokhi Store, Level 3, Grand mall, Edappally, Kerala
At our Grand mall store : Monday – Sunday: 10:00am – 8:00pm IST
Whenever our business office is closed you can always place orders online 24 hours a day, 7 days a week.
If you have queries to ask, please write to info@snananaturals.com
ORDERS & RETURNS
Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
You can chat with us using the Whatsapp icon at the bottom of your screen for any assistance.
For any further questions, you can call us at: +91 9717762794
You can mail us at: info@snananaturals.com
Yes we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
No , we dont have COD as of now.
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, chat with us using the Whatsapp icon at the bottom of your screen and we can notify you once it is back in stock.
PAYMENT INFORMATION
All transactions at Snana Naturals Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Snana Naturals Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
SHIPPING & RETURNS POLICY
Purchases are shipped from our warehouse In Alleppey, Kerala by India Post and through private courier partners. We don’t offer international shipping option at this time, but we hope to offer it in the future.
We try to process the orders as quickly as we receive them . All orders are processed within 2 business days. You can expect delivery of the order within 4-5 business days. For locations which are in the interiors or in difficult coverage area, this may take between 7-8 working days
If you are shipping to a hotel/hostel, please keep in mind that orders can take up to 7 business days to process. We are not accountable if you are not there to receive it.
Please be advised that shipments are not sent out on Saturdays, Sundays or any public holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
For Inside Kerala Orders:
For all orders , a flat shipping fee of Rs 60/- will be levied. We dont charge any additional Courier Charges, Custom charges or handling rates. This charge is uniform and applicable upto 5 kgs.
For Outside Kerala Orders:
For all orders , a flat shipping fee of Rs 80/- will be levied.We dont charge any additional Courier Charges, Custom charges or handling rates. This charge is uniform and applicable upto 5 kgs.
Kindly reach out to us through Whatsapp +91 9717762794 our contact page and we will see if this can be done. Please note that we cannot modify your shipping details once the order has been processed. We also are unable to modify the route of a parcel once it has been shipped.
Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information.
Orders cannot be canceled or modified after they’ve been placed.
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All items, once dispatched, are considered final sale and will be liable for cancellation only as per the below mentioned terms.
Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for domestic orders. Once orders have been dispatched, we cannot issue a cancellation.
If you have any queries related to your order, you can contact info@snananaturals.com for assistance.”
Due to the nature of our all natural products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.
We know that it can be difficult to order new skin care products online, that is why we offer our sale and discounts from time to time.
Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.
