This Shipping Policy applies to SnanaNaturals.com. Purchases are shipped from our warehouse in Cochin by courier.
Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. Please refer to our Covid Safety Measures Policy for more details. As per safety protocols while we are currently accepting online orders to ship within India, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted. Inside Kerala 3-4 , outside- 5-7 business days. However, weather conditions can also affect the delivery times.
It is the customer’s responsibility to be available at the given address to receive the goods. Goods may need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative, such as a family member, friend, neighbor, etc. Snana Naturals takes no responsibility for goods signed by an alternate person.
Snana Naturals is not responsible for damage or misplacement after delivery. If a shipment is returned to us by the courier due to customer error like wrong address/contact information, cancellation, or consistently not being present to accept the shipment after repeated delivery attempts, then we will issue a refund minus the courier and packing charges.
All claims for shortages or damages must be reported to email@example.com on the day of delivery.
Currently, we are not offering COD service.